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Organisation: structure, controls and accountability

The structure is the means by which an organisation translates strategy into tangible results, manages assets, controls resources, creates value and, most of all, allows people to excel and to spur its success.

Over time, disorder is introduced by poorly planned changes, new reporting relationships and narrowing spans of control. This can increase cost dramatically, reducing competitiveness and profitability. Clients want to cut through the clutter, so we remove managerial layers, designing and setting up new structures, accountabilities and procedures. We have done this in many sectors: aerospace, construction and building products; consumer goods; distribution; energy; engineering, nuclear and transport. In central Government departments we have streamlined operations and helped Executive Agencies to integrate new services and reduce costs.

Our work is based on the belief that organisations should be designed around the core processes which create value for customers and that flatter structures lead to better managerial performance, more highly motivated staff, speedier communication and shared goals. Having fewer layers is also a powerful antidote to managerial remoteness.

Improving the organisational structure of a business is an excellent time to consider how much progress it has made in exploiting new DIGITAL technologies. New ways of engaging with customers and entirely new ways of doing business present many organisational and managerial challenges. Our Digital Audit is one way of deciding on priorities for action.

Publication

Read more about this in our book Managing Organisational Design

Client story

Centralising, redesigning and automating administrative processes at Northgate plc