Supporting significant growth, in a profitable and productive way
HSL Compliance is a leading provider of water hygiene and water treatment services in the UK. The company offers a range of solutions to help clients comply with the legal and regulatory requirements for water quality and safety. Some of its services include Legionella risk assessment and control, water sampling and analysis, water tank inspection and refurbishment, and water treatment products and equipment. HSL Compliance also provides training, consultancy, and testing services to ensure that clients have the best practices and standards for water management.
The company had grown rapidly, both organically and through acquisition, supported by a private equity owner with ambitious plans for more. With a new enterprise resource planning (ERP) system to be soon implemented, the board sensibly wanted to ensure the business had evaluated its procedures and processes before adopting the new platform and that it was structurally ‘match-fit’ and able to absorb growth profitably and productively.
Our programme successfully achieved these primary objectives:
- to streamline processes with the removal of unnecessary administration, duplication or inefficiency before the implementation of the new ERP system
- to improve effectiveness of the management systems to allow enhanced planning and control of performance
- to develop a new, scalable management structure capable of supporting a significantly larger business.
The work supported a significant increase in earnings before interest, taxes, depreciation, and amortisation (EBITDA).
A major focus of redesigning the structure was to create extra capacity within an essential tier of the structure, which would allow more customer-facing time and improve the service offering. This was achieved by redesigning the role and removing some of the administrative duties that had accrued to it over time.
All junior and middle managers were trained in systems, managerial styles and other relevant topics to support the changes.
Chief Executive Officer, Gavin Hartley said …
“HSL Compliance enlisted the support of Collinson Grant to assist with a significant project regarding the replacement of our existing software, along with integrating our scheduling tool and new customer portal. I found Collinson Grant to be very constructive and supportive, providing good communication throughout the process and dealing with difficult issues in a professional manner. All information was provided in a readily digestible format and I am pleased to say we maintained a good working relationship throughout the project”