Contracting out of less important activities is an attractive way to reduce overheads.
A well run shared service centre can improve operational effectiveness at lower cost.
But the model does not suit all businesses and pitfalls abound:
- Consolidating effort in one place tends to diminish rather than improve the flexibility to reduce costs quickly in difficult times.
- A ‘centrist’ approach can discourage innovation and stifle initiative and speed of response to change.
- Service level agreements are not infallible; performance has to be measured and managed robustly.
- Costs can escalate rapidly when new tasks are taken on board without a thorough review of how else they could be done.
We help clients to avoid these mistakes. We work with managers to investigate the business case, test the options and manage the changeover of responsibilities. We design the right managerial and financial controls to ensure that savings and improvements in processes can be measured using Enterprise Resource Planning systems or other applications.
We have helped set up shared service centres and managed contracts for clients in aerospace, construction and building products, distribution, engineering services and media.
Our success is measured by yours
We look beyond the data. Beyond your culture. Every recommendation is based on a holistic view of your business. And we’ll help you implement the changes you need to grow.
Telephone: +44 161 703 5600