Reducing costs and improving core processes at an international airline catering business. Collinson Grant helped Air Fayre to improve customer focus, reduce costs and introduce new processes and IT systems. Air Fayre provides airline meals to Air Canada, BMI, Qantas,...
Improving customer service – was the tail wagging the dog in this call centre? The AA is the UK’s largest motoring organisation and and provider of roadside assistance services. As part of a wider business transformation we reviewed their West Midlands...
A transformation programme increased productivity, reduced costs and enhanced operational effectiveness. The AA is the UK’s largest motoring organisation and provider of roadside assistance and other services. Following its flotation on the London Stock Exchange...
